999gd's Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued on behalf of the 999gd platform ("Platform", "we", "us"). This Policy describes the methods and practices we follow when collecting, processing, storing, and using personal information of you — our registered and unregistered users.

By using 999gd's website or mobile services, you will be considered to have agreed to the terms of this Privacy Policy. We ask that you do not use the platform before reading this Policy; if you disagree with any part of it, please refrain from using the platform.

This Policy is consistent with our Terms & Conditions and both should be read together.

2 Information We Collect

When creating an account and using services on 999gd, we may collect the following types of information:

2.1 Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and nationality
• National ID or passport number (for identity verification)

2.2 Financial Information

• Transaction history — including deposits, withdrawals, and bonus activities
• Payment method identifying information (bKash, Nagad, or Rocket account numbers)
• Transaction date, time, and amount

Note: 999gd does not store full bank account numbers or card numbers. All financial information is processed in encrypted form.

2.3 Technical & Usage Information

• IP address, device type, and operating system
• Browser type and version
• Time of access to the platform, time spent, and pages visited
• Game-play history, bet amounts, and results
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Content of messages sent to customer support via live chat or email
• Records of complaints, reviews, or feedback

3 Purpose of Data Collection

999gd collects and uses your personal information only for specific and legitimate purposes. The purposes for which we use your data are detailed below:

• Account Management: To complete the registration process, verify login, and keep your account secure.
• Identity Verification: To conduct KYC (Know Your Customer) processes to help prevent fraud and money laundering.
• Financial Transactions: To process deposit and withdrawal requests and maintain accurate transaction records.
• Customer Support: To answer your questions, resolve issues, and improve service quality.
• Platform Improvement: To analyze user experience and improve service quality and functionality.
• Security & Fraud Prevention: To detect suspicious activity and ensure platform security.
• Responsible Gaming: To identify potentially problematic playing patterns and provide necessary support.
• Marketing & Communication: With your consent, to inform you about 999gd promotions, bonuses, and updates.

4 Information Sharing & Disclosure

999gd never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We may use trusted third-party services to manage activities such as payment processing, technology services, or customer support. These partners may only use the information for the purpose of providing the designated service and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be legally required to disclose information to authorities due to court orders, government directives, or applicable legal requirements. Such disclosure will occur only to the extent necessary.

4.3 Fraud & Security

Information may be shared with relevant authorities to assist in investigations into cybercrime, fraud, or money laundering.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new owning entity, provided that equivalent protections under this Policy are maintained.

5 Cookies & Tracking Technologies

999gd uses cookies and similar technologies on its website to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform — login sessions, security verification, etc.
• Analytics Cookies: To understand how users interact with the platform — helpful for improving services.
• Preference Cookies: To remember your language, settings, and preferences.
• Marketing Cookies: With your consent, to display relevant advertisements and offers.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling certain essential cookies may affect some platform functionality.

6 Data Storage & Security

999gd applies the highest standard of technical and administrative safeguards to protect your personal information.

6.1 Security Technologies

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Stored information is kept in encrypted format
• Firewalls and access controls to prevent unauthorized access
• Regular security audits and vulnerability testing

6.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or legitimate business reasons. Once the retention period ends, information is securely deleted or anonymized.

6.3 Data Breach Procedure

If a security breach occurs that may put your information at risk, 999gd will notify you and the relevant authorities as quickly as possible in accordance with applicable regulations.

7 Your Rights

You have certain rights over your personal information. 999gd respects these rights and is committed to upholding them:

• Access: You have the right to know what information we hold about you.
• Correction: The right to request correction of any inaccuracies in your information.
• Deletion: The right to request deletion of your information in certain circumstances ("right to be forgotten").
• Restriction of Processing: The right to request that processing of your information be restricted in certain cases.
• Portability: The right to receive your information in a machine-readable format.
• Objection: The right to object to the processing of your information for specific purposes.
• Withdrawal of Consent: The right to withdraw consent given for marketing or optional processing at any time.

To exercise these rights, you may contact our support team. We will endeavor to respond to your request within a reasonable time.

8 Protection of Children & Minors

999gd provides services only to those aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their child has opened an account on 999gd, please notify our support team immediately.

9 Third-Party Links & Services

999gd works with game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi, and others) and payment service providers on its platform.

These third parties may have their own privacy policies. 999gd is not responsible for their separate privacy practices. However, we only work with partners who are trusted and follow industry standards.

During payment transactions, your bKash, Nagad, or Rocket account information is handled in accordance with the rules of the respective mobile financial service provider.

10 Responsible Gaming & Data Use

999gd places the highest priority on responsible gaming. To this end, we may analyze information about your playing patterns and behavior. The sole purpose of this analysis is to identify problematic behavior and ensure appropriate support is provided.

If you feel you need to control your gaming, you can find detailed information on our Responsible Gaming page. Contact our support team to set up self-exclusion or limits.

11 Policy Changes

999gd reserves the right to update or amend this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• By displaying a clear notice when you log in to the platform

Continuing to use the platform after the revised Policy is published will be taken as your agreement to the updated Policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaint Resolution

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. 999gd's customer service team provides support 24/7 in both Bengali and English.

• Live Chat: Connect directly on the platform — available 24 hours, 7 days a week.
• Email: [email protected]

We will endeavor to review and respond to your request within a reasonable time. If our response does not satisfy you, you have the right to file a complaint with the appropriate authority under applicable law.